How to Use Live Chat

Our Live Chat portal is available from DeskManager 11, DeskManager Online, and WebManager. With Live Chat, you can skip the phone call and connect with us right away through instant messaging. 

Live Chat is the fastest, most convenient way to have our tech support staff answer simple questions or resolve issues that require little explanation. Phone calls are preferred for more complicated situations, but you can always start the conversation in Live Chat. 

If you’d prefer a call or our tech support agent suggests one, your request will be placed in our call queue. A representative will reach out to you once tickets with a longer wait time have been addressed. 

Live Chat in DeskManager 11

In the top-right of DeskManager 11, click the Live Chat button.
Once you’ve clicked your program’s chat button, a web browser window will open. In the bottom-right, include your name and email address.

Then select which support group you need to chat with: either Tech Support, Web Design, or SEO.
In the message box, specify your question or issue.
Then press Start Chat. A tech support agent will contact you shortly.

Live Chat in DeskManager Online

In the bottom-right of DeskManager Online, click the Help bubble.
Once you’ve clicked your program’s chat button, a window will open. In the bottom-right, include your name and email address.
Then select which support group you need to chat with: either Tech Support, Web Design, or SEO.
In the message box, specify your question or issue.
Then press Start Chat. A tech support agent will contact you shortly.

 Live Chat in WebManager

In the bottom-right of WebManager, click the Help bubble.
Once you’ve clicked your program’s chat button, a window will open. In the bottom-right, include your name and email address.
Then select which support group you need to chat with: either Tech Support, Web Design, or SEO.
In the message box, specify your question or issue.
Then press Start Chat. A tech support agent will contact you shortly.

How to Use Live Chat

If you need to attach an image or screenshot for tech support, click the paper clip icon in the bottom-right, then select the image.
To change your contact details, click the three dots in the bottom-right, then click Edit Contact Details and change your name or email address.
Once your question or issue has been resolved, rate the chat by clicking the thumbs-up or thumbs-down beside the agent’s name.
Then to end chat, click the door icon in the bottom-right. Please end the chat once your issue has been resolved to free up an agent for other clients.

Live Chat Operating Hours and Offline Messages

Live Chat operating hours vary slightly from AutoManager’s technical support hours. To see our technical support hours, reference our support page here:
https://www.automanager.com/support/
 

Mon: 8:00 a.m. to 5:00 p.m. 

Tue: 8:00 a.m. to 5:00 p.m. 

Wed: 9:30 a.m. to 5:00 p.m. 

Thu: 8:00 a.m. to 5:00 p.m. 

Fri: 8:00 a.m. to 5:00 p.m. 

Sat – Sun: No Live Chat service. 

If you try to join Live Chat during its offline hours, your contact information and message will be recorded. We will reach out to you via email when we re-open. For this reason, please provide as much information as possible in your message so we can accurately answer your question in our follow-up email.